If the quote sent to you does not match what you were expecting, please contact us so we can alter the order at our end or we can investigate further.

Part-supplies need to be checked by a pharmacist before processing. Please contact us directly so we can alter the order for you.

Please contact us directly so we can adjust the order for you. Let us know if you have scripts on hold or repeats that you'd like added. There may be a short delay while a pharmacist reviews any new items of quantity changes, but we'll process these as soon as possible.

The link gets updated in real time so if we make any changes, they should come across shortly.

Once you click the link sent to you via email, a popup page will appear on your browser where you can confirm the items in the order and edit shipping i.e., add your address for delivery or choose pick up.

You can still contact us directly or pay via internet banking.

We're moving to a more secure method of processing transactions. This helps protect your card details and ensures a smoother, safer payment experience.

The surcharge fee is set by the payments processor that enables us to send payment links. If you'd prefer not to pay the surcharge, you can pay via internet banking, cash or EFTPOS in person.

The link can be sent to anyone you have approved or given authority to pay on your behalf.

We can only store 1 cell phone contact so to avoid confusion please make sure your contact details with us are up to date.

This was an internal process update that resulted in changes to how patients complete their payments. We communicated the update as soon as it was implemented. We recognise that this may require some adjustment and appreciate your understanding as we work to enhance our systems and processes.

The previous system had limitations in security and efficiency. The new process allows us to manage payments more securely and streamline orders, reducing manual steps and ensuring your information is protected. This helps us serve you faster and more reliably.