Privacy policy
Privacy & Security
We value your privacy and make it a priority to safeguard your personal information.
You’re in control of your personal information and can ask for us to share this with you, correct or delete all or part of this at any time. To do this, simply email info@compoundlabs.co.nz and we’ll do this within 7 workings days.
A detailed explanation of how we safeguard your personal information is found below.
Introduction
www.compoundlabs.co.nz (“this website”) is operated by PCNZ Limited under its trading name CompoundLabs ("CompoundLabs", “PCNZ”, “we”, “us”, “our”), a New Zealand registered company.
We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.
Governing Law
The governing law for any dispute under this Privacy Policy shall be New Zealand law.
We are bound by the NZ Privacy Act 2020 and our policies comply with the information privacy principles which form part of that Act.
Terms of Use
This privacy policy must be read in conjunction with our Terms and Conditions.
Collection of Your Information
Information we collect may include, but is not limited to, your personal information, such as:
- your name
- address and delivery address should than differ
- date of birth
- email address
- telephone number
- your medication requirements (from prescriptions received)
- credit card details
We collect information about you in three ways, depending on the source of contact.
- Prescriptions received from your health professional
- Through information you provide on our website.
- Information that is collected by accessing our website
This is collected in an effort to improve how we provide you your medication and/or shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties for commercial gain.
We will never give, lease, sell or otherwise disclose your personal information to any third parties except to comply with Ministry of Health requirements; facilitate accurate medication in conjunction with your health professional; law; facilitate court proceedings; enforce our Terms & Conditions; or protect the rights, property, or safety of PCNZ Ltd, our users, or others.
We may however share or store your contact information and other basic information with our third party business partners including marketing, advertising and research companies and data analysis companies. We do this in order to conduct sales, marketing and advertising research and analysis on our behalf so that we can: better understand your preferences; improve the services we offer you. We will only do this with reputable organisations who are acting directly on our behalf to improve the services we offer you, and not for any other purpose (and certainly not to promote their own products and services directly to you).
To do this, we need to store your personal and contact information within the hardware and software systems of reputable third parties in order to facilitate and improve the services which we offer. The privacy and data security policies and standards of the third party organisations we engage for these purposes will be subject to review by PCNZ, and are required to meet high standards of care and responsibility. We ensure that everything reasonably within our power is done to prevent unauthorised use or unauthorised disclosure of the information.
We may be obliged to release account and other personal information when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of PCNZ, our users, or others.
Types of Information Collected
We may collect personal information from you (including, without limitation, your name, email address, phone number, address and purchase history) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We acknowledge that this information may be used to identify you and we agree to treat those details as personal information. This information is used to correspond with you, deliver products to you or fulfil any other aspect of our service. If as part of registering on our website, you have chosen to accept newsletters and promotions, we will communicate with you about our products and services, including marketing and promotional material.
We also receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to us. This information is used only for statistical and advertising purposes and in regards to how we may enhance the customer experience.
How we use Your Information
We may use your collected information in the following ways:
- To process and fulfil your order, including sending emails to confirm your order status and delivery, along with customary business communications.
- To verify your identity and to assist you if you have forgotten your username or password
- To verify your identity and account to assist you speaking to our customer service team
- To analyse trends and statistics
- To improve or update our website and our products / services
- To protect the security or integrity of our website and our business
- To respond to your enquiries and communicate with you if necessary
- To show you promotions in Facebook, Instagram, Google and other advertising networks
And for those who have chosen to accept newsletters and promotions:
- To communicate with you and to send you information by email, text/sms, postal mail, browser notifications or other means about our products, services and promotions, where you agree to receive such information
We will not use your information for any other purpose unless legally required.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please email info@compoundlabs.co.nz. We will retain and use your information as necessary only if required, to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of PCNZ, our users, or others.
Should you no longer wish to receive newsletters or promotions from CompoundLabs, you can advise us of this via email (info@compoundlabs.co.nz) with your name and address
Cookies
Our website uses cookies to give you the best user experience. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to our website, eliminate the need for you to repeatedly enter the same information, enable us to improve our content, reliability and functionality of our website, evaluate the effectiveness of the advertising and track website usage patterns. We also use cookies for Remarketing as explained below.
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
Third-Party Remarketing
When you visit our website with cookies enabled, we place a third party cookie supplied by Google, Facebook or other partners onto your browser. While this cookie is completely anonymous in that it doesn't provide us or any third party with any personally identifiable information about you (e.g. your name or address), it does track certain things like how long you spent on our site, and which pages you did or didn't visit.
This allows us to use Remarketing functionality to then deliver targeted advertising to you based on your behaviour whilst you were on our site. For example, if you visited a particular product, we might use this information to display advertising to you promoting a special offer specific to this product. This advertising may be displayed to you as you browse other sites across the internet. This is possible because many websites participate in third-party advertising programmes, allowing them to use parts of their sites to display promotional messages from participating advertisers. You may also see our advertisements on sites directly owned or controlled by Google, such as YouTube, or on Facebook.
You can opt out of these cookies on our website by selecting preferences in the cookie bar and choosing to opt out of marketing cookies. If you have already accepted marketing cookies and you want to change this, you can either change your preferences or email us at info@compoundlabs.co.nz
For further information on Google and Facebook specifically, please see the below:
You may opt out of Google's use of cookies for advertising at the following link: www.google.com/settings/ads.
To manage your Facebook preferences go to: www.facebook.com/ads/preferences.
Business Continuity
In the event that PCNZ business is acquired or merged or in the unlikely event PCNZ goes out of business, or enters into liquidation or receivership, you acknowledge that such transfers may occur, and that any acquirer of PCNZ may continue to use the information collected by PCNZ.
Website and Credit Card Security
We take website and credit card security extremely seriously.
PCNZ endeavours to provide a safe and secure platform on which to conduct online transactions. www.compoundlabs.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window. In current versions of the Chrome, Firefox and Edge browsers, this appears before the URL itself in the browser address bar. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We comply with the Act by ensuring that all personal information is protected (as is reasonable in the circumstances) against unauthorised access, use, modification, disclosure or misuse. However, due to the nature of the Internet and email systems, we are unable to guarantee the privacy and confidentiality of your personal information while it is transmitted over the Internet.
PCNZ may investigate or monitor a customer’s behaviour if it suspects that there may be fraudulent activity on their account. This may result in PCNZ contacting a customer by email or telephone about their order to verify its validity or credit card information, before the order is dispatched.
Please ensure you sign out when you have finished visiting www.compoundlabs.co.nz, especially if you access our website from a shared computer.
We use Paystation to process all credit card payments. For more info, please refer to their website www.paytstation.co.nz
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third party websites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, PCNZ cannot be responsible for the actions of any third-party web sites.
Product Reviews
We reserve the right to use all product reviews we receive in our marketing and promotional material, both on and offline, identifying reviewers by first name only. If you don't want us to use your review please email us on info@compoundlabs.co.nz
Changes to our Privacy Policy
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.
If you have any questions regarding our privacy policy or any other matter, or if you believe that PCNZ has not adhered to this privacy policy, please email us at info@compoundlabs.co.nz. We will use commercially reasonable efforts to promptly determine and remedy the problem.